Ch 5 · Business Correspondence — Letters, Emails, Reports

📘 Core concepts

1. 17 Cs of effective communication: clear, concise, complete, correct, concrete, courteous, coherent.
2. 2Business letter parts: heading, date, salutation, body, complimentary close, signature.
3. 3Formal email etiquette: clear subject, concise body, professional sign-off, proofread.
4. 4Report writing: title, executive summary, findings, recommendations, conclusion.
5. 5Active voice and specific verbs preferred over passive constructions.